How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
General Website Support
How to find or search for specific podcasts
Inner Circle Support
I'm totally lost! Where do I start?
Do you have tutorial videos showing me how to do things in the membership? I'm a newbie to all this tech!
Updating your profile information and profile picture
Navigating the Inner Circle Member's Area
See all 14 articles
Using the Community Forums
How to add Forum topics to Favourites and how to view them
How do I contact and send private messages to other members?
How do I introduce myself in the forums on the website and on the app?
How to post, reply, and add photos in the forums on the website and in the app
Tagging other members in posts - just like Facebook!
See all 6 articles
Growth Journal & Challenges
What's the Growth Journal all about? Setting and Achieving Your Goals
How do I fill out and submit the 1-Week Practice Challenge?
Accounts and Billing
Can I change my Inner Circle Membership from Monthly to Annual or back?
I think my Paypal subscription is cancelled. How can I check?
Can I upgrade to an Annual Membership?
When I try to access content it says "You need to be a member to access this content", but I AM a member!
My payment has failed, what do I do?
See all 11 articles
Do you offer 1-on-1 consulting/mentoring?
I have an existing Pianoflix subscription, can I sign up for the Inner Circle Membership?
How to find courses
Enrolling in and using courses
Where do I download the app?
Can I use this on my tablet or iPad?
How do I login?
Where do I send feedback?
Is there a search feature in the app?
See all 10 articles
What are Groups and how do i join them?
How do I create a Group?
Can I pay with Paypal?
How much does it cost in total?
Can I choose my own coach?
I'm not happy with my coach. What can I do?
Do you offer coaching refunds?
See all 11 articles
Individual Course Support
Frequently Asked Questions
How long will my access last?
Can I ask questions and get help?
Can I download the videos?
What do I get access to when I buy a course?
Do I get a certificate if I complete the course?
See all 9 articles
Help Desk Software