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General Website Support
How to Access Podcasts
Inner Circle Support
I'm totally lost! Where do I start?
Do you have tutorial videos showing me how to do things in the membership? I'm a newbie to all this tech!
How do I setup my profile and add my picture, etc?
How do I introduce myself in the forums?
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Using the Community Forums
Finding Resources and Searching the Forums
How to post and reply in the forum and add links, pics and videos
Tagging other members in posts - just like Facebook!
Quoting and thanking other users in forums
Getting the Most Out of Membership
What's the Growth Journal all about? Setting and Achieving Your Goals
Forum shortcuts and tricks to using the Community Newsfeed
Viewing the Inner Circle on your iPhone / iPad
Accounts and Billing
Can I change my Inner Circle Membership from Monthly to Annual or back?
I think my Paypal subscription is cancelled. How can I check?
Can I upgrade to an Annual Membership?
When I try to access content it says "You need to be a member to access this content", but I AM a member!
My payment has failed, what do I do?
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I forgot my password! How do I get a new one?
How do I change my email address?
Do you offer 1-on-1 consulting/mentoring?
How do I join a live coaching call?
I have an existing Pianoflix subscription, can I sign up for the Inner Circle Membership?
An overview on how to use the new Course Academy
How to add Forum topics to Favourites and how to view them
Where do I download?
Can I use this on my tablet or iPad?
How do I login?
Where do I send feedback?
Is there a search feature in the app?
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Can I pay with Paypal?
How much does it cost in total?
Can I choose my own coach?
I'm not happy with my coach. What can I do?
Do you offer coaching refunds?
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Individual Course Support
Frequently Asked Questions
How long will my access last?
Can I ask questions and get help?
Can I download the videos?
What do I get access to when I buy a course?
Do I get a certificate if I complete the course?
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Help Desk Software