Accounts and Billing

If you're looking to upgrade or change your membership, you'll find the details here.

Can I change my Inner Circle Membership from Monthly to Annual or back?
Yes and you can actually change your membership yourself!  Here are the steps: Please login to the members area  Hover over your profile photo at the...
Mon, 13 May, 2019 at 3:42 PM
I think my Paypal subscription is cancelled. How can I check?
If your payment is declined a number of times in a row, Paypal will eventually stop trying and mark your subscription as cancelled.  You'll be able...
Thu, 21 Dec, 2017 at 1:06 PM
Can I upgrade to an Annual Membership?
Yes! We'd love for you to upgrade to an annual membership!  In fact, if you choose to do this, we'll even give you a special discounted price!...
Tue, 30 Apr, 2019 at 11:46 PM
When I try to access content it says "You need to be a member to access this content", but I AM a member!
Sorry to hear you're having this trouble. It's most likely due to a glitch in your subscription.  Please login and navigate to your My Account...
Thu, 21 Dec, 2017 at 1:07 PM
My payment has failed, what do I do?
Don't worry - these things happen all the time! If you pay by credit card, to update or change your billing credit card, follow these instructions....
Thu, 21 Dec, 2017 at 1:04 PM
Can I pause my subscription?
Pausing of subscriptions is not allowed.
Sat, 6 Apr, 2019 at 3:22 AM
Restarting a cancelled membership
If you have previously cancelled your membership, or you've lost access due to an expired card or payment issue and wish to rejoin, we'd love to h...
Mon, 13 May, 2019 at 3:46 PM
How to Update a Credit Card
Did you change your credit card, lose it, or has it expired? Need to change your credit card on file? Here’s how you do it:  
Tue, 30 Apr, 2019 at 7:04 PM
I have a lifetime membership / subscription, what is this?
The lifetime subscription is the PianoFlix training which is no longer available as a stand-alone course and was incorporated into the Inner Circle members&#...
Thu, 21 Jun, 2018 at 12:54 AM
Can I request a refund?
Refunds are only considered under certain circumstances: If you're still within the 30-day money back guarantee period On a case-by-case basis due t...
Wed, 3 Apr, 2019 at 6:53 PM